Ummm, nope.

OK, read this story carefully, and tell me what's wrong here.

So our power went out today. Even the phone lines were out, so I got on my cell phone to call the electric company and report it. While I was on hold, listening to the standard "Your call is important to us, and will be answered in the next 25 minutes" routine, the automated voice suggested helpfully that I could try logging on to their website to answer my electricity queries.

I repeat: I was on the phone to report that the power was out in our neighborhood.

Thank you, Connecticut Light and Power.